July 2, 2026
A New Merchant Portal Experience
We gave the Merchant Portal a new look and a simpler layout. This update reflects everything we've recently heard from merchants. Funding data is now easier to navigate, money terminology is clearer, and managing users takes fewer steps.
Changes at a glance:
With the new user management, you can create users, assign specific permissions, and update those settings at any time, all from the Account screen.
Transaction Overview: Net Payments compares the range you've selected using the new date filter to the one before it, so you can analyze at a glance. Alongside it, the Payment Method panel breaks that same total into ACH, card, and cash, with each method's share. Toggle between Amount and Count to further analyze dollars or transactions.
Funding Totals, formerly Settlements: The Settlements list has been rebuilt as Funding Totals. Instead of scrolling individual settlement amounts, you get the whole deposit cycle in one place: total deposited, payments, fees, refunds, ACH returns, disputes, and adjustments, summed across every batch in the period. It answers what landed in your account and exactly what came out to get there. View Funds opens the batch-level detail when you need to trace a number back to its source.
Performance and Risk: A new row of cards surfaces the important health metrics: card and ACH authorization rates, card dispute rate, and ACH return rate. Each shows recent windows against the prior period.
Create Payments with speed: You'll find a 'Create a Payment' button at the top of the sidebar. From there you can create an invoice, create a payment link, or take a manual payment.
Virtual Terminal is now Take a Manual Payment: The same feature, now named for what it does. It's the manual-payment option you'll find under the Create a Payment button or on the Created Payments page.
Created Payments: Invoices, recurring payments, and payment links now live together under a single screen called Created Payments, so you no longer have to navigate separate sections to see what you've set up.
Sharper Filters and Search: Finding and managing transactions is faster. The payments screens now have improved filters, more precise search, and expanded CSV export. You can stack filters — a date range, a status, an amount, a payment method — to isolate exactly the transactions you're looking for, rather than scanning a long list. Once you've set a filtered view, the expanded CSV export carries that same set into your records.
More Detail in the Side Sheet: Payment details in the side sheet are more comprehensive and linked to related records, like funding IDs, so you can follow a payment from charge to deposit. Sections are collapsible, so you can hide what you don't need and focus on the rest.
We've changed our transaction-status language to better reflect what's actually happening to your money, and to align with the terms the major card networks use. A payment moves through three stages:
Settlements is now Funding: The change goes beyond the label. The new Funding Overview card shows the breakdown of the transactions by type so you can easily see how the deposited amount was built. Instead of working backward from a single total, you can see every component that makes it up.
Split funding: If you need to distribute a single received payment across multiple accounts or partners, you can send the split details along with the transaction. Where splits are enabled, they appear in the Funding Overview, and you can expand them in the side sheet for the full breakdown.
The following changes are reflected in the portal's Developers section and in our documentation. Functionally, they still behave the same:
Customize your customer support contact information (email, website, phone number and social media links) and it will appear at the bottom of customer emails.
Users will be able to gain access to the new portal by clicking the banner found in the current portal. During the overlap period, both versions remain accessible. Changes made in either portal will be reflected in the other.
If you run into anything, our team is here — reach out through Contact & Support.
